Resume

Hello, I am a UX Researcher with a background in education and curriculum design. In my most recent role at Blueground, I conducted Interviews and Usability Testing, and I loved analyzing the data that we collected. I also enjoyed creating research plans in collaboration and alignment with the rest of the product team. My previous 9-year experience as an educator taught me always to have my students at the center and to problem-solve in order to make learning more suitable for them. Those skills and passions led to my path as a UX Researcher. My drive comes from my love of research and data analysis as well as from being an effective collaborator with a diverse group of people. My goal is to join a team that genuinely values the user-centered approach and believes that people/users must always be the center of the decision-making when making any design decisions.

EDUCATION

Nielsen Norman Group
Certificate in UX Research (2021)

Data Analytics | Personas | Qualitative Research Methods (Usability Testing, Field Studies, User Interviews, Context Methods, Analysis, Reporting)

City University of New York - Hunter College
Master of Arts | Education (2021)

WORK EXPERIENCE

UX Researcher
Blueground | theblueground.com (OCTOBER 2022 - APRIL 2023)

Planned research studies aligned with quarterly UX Research OKRs
Conducted interview sessions and updated discussion guides with my manager based on our team's needs
Created research reports and shared them with Product Team and stakeholders
Identified problem areas through usability testing and reported to product designers and engineers for problem-solving
Designed User Personas by conducting interviews, analyzing survey data, and decoding attributes & patterns
Implemented manager feedback to improve overall practice

Indiana University of Pennsylvania
Bachelor of Arts | English, Spanish Minor (2012)

UX RESEARCH PROJECTS

SKILLS

Research Methods

UX Tools

Slack | Hotjar

Relevant University Courses

Data Analysis & Quality Assessment Creation

Other Technology

Google Drive (sheets, forms, documents, mail, calendar), Notion, Adobe (Photoshop, Lightroom, InDesign), Wix

Usability Testing - Xiggit | xiggit.com
UX Researcher (JANUARY 2022 - APRIL 2022)

Collaborated with other researchers, clients, & research leads
Planned research (defining research objective, developing moderator guide (English & Spanish), creating background research, research questions, & tasks)
Recruited participants utilizing the screener survey to filter people out
Executed Usability Testing sessions in English and Spanish

User Interviews - Independent project
UX Researcher (MAY 2022 - JULY 2022)

Planned research study (goals, interview questions, screener, usability testing)
Recruited participants
Led interview sessions with participants
Created Customer Journey Maps (in Figma) to identify pain points at different moments while interacting with the website

Card Sorting - Muji | muji.us
UX Researcher (JULY 2022 - AUGUST 2022)

LANGUAGES

English: Native proficiency

Greek: Native proficiency

Portuguese: Full professional fluency

Spanish: Full professional fluency

Identified card-sorting goals for the investigation of Muji's Information Architecture
Designed Card Sorting activity on Optimal Workshop
Recruited participants
Analyzed data and patterns
Outlined possible next steps based on findings

OTHER WORK EXPERIENCE*

(2013 - 2022)

CITIZENSHIP

USA & EU (Greece)

Curriculum Designer & English Teacher
Equality Charter High School (AUGUST 2020 - AUGUST 2021)

Planned, initiated and executed a data-driven curriculum design
Utilized Evaluative Research to test the usability of various educational platforms
Interviewed students to identify needs and match those with state standards
Applied Generative Research methods (interviews & field studies) with students and families to inform teaching roadmap and identify knowledge gaps

Instructional Designer & English Language Teacher
MESA Charter High School (AUGUST 2017 - JULY 2020)

Redesigned the class curriculum through strategic research and data analysis
Led students to conduct end-to-end research, synthesize data, create insights, and present results using PowerPoint, Google Slides, and Canva
Collaborated with the diversity, equity, and inclusion team to create an inclusive space for students and staff and to engineer a culturally responsive environment
Utilized educational SaaS products to facilitate hybrid and in-person learning

*(prior experience as a teacher at Harlem Village Academies & Ascend Charter Schools from 2014 to 2017 - similar job responsibilities as the above role)